What is your Social Media Reputation Score?

Social media reputation management is the process of tracking, monitoring and ultimately eliminating negative social media material about your brand. If done properly, social media reputation management builds your credibility to customers, which strengthens their trust in your brand. In this digital age of everything being accessible online comes the added pressure of how [...]

COVID-19 Compliance Auditing

  With the majority of retail locations having opened their doors again throughout June, many are wondering what measures have been put in place for their safety. Is it going to be possible to social distance and how many staff members are actually going to put the measures into practise? The measures that businesses are [...]

By |2020-07-01T15:41:20+01:00July 1st, 2020|audit, Automotive, Customer Experience Programmes|0 Comments

Will working from home become the new normal?

With the impact of Covid-19, you or your team may be experiencing working from home for the first time. Working from home, if managed in the right way, has many advantages. When you discover the right routine that works for you, you may find you are more productive and can manage your workload around your [...]

By |2020-04-16T13:36:16+01:00April 16th, 2020|Uncategorised|0 Comments

In difficult times it is more important than ever to focus on customer experience

The coronavirus is creating complications for many businesses. With few people wanting to leave their homes or visit public places, businesses are experiencing a notable drop in footfall and sales. The health and safety of employees and customers is the highest priority, which is resulting in businesses having to temporarily close, require employees to work [...]

By |2020-03-17T12:35:51+00:00March 16th, 2020|Uncategorised|0 Comments

The value of Customer Panels for Consumer Research

Customer Panels are a great approach to gathering in depth research from your prospective or current customers. You may be launching a new product or service and need to carry out market research, or you may wish to gather insight from your current customers on the level of service being provided, or the quality of [...]

By |2020-03-12T17:45:51+00:00March 12th, 2020|Customer Experience Programmes|0 Comments

What is Customer Journey Mapping?

The customer is always on a journey. Sometimes that journey is not a pleasant one and can cause distrust, for brand reputation to be damaged, and for a customer to turn away completely from the brand. In other cases, it is a completely harmonious and comfortable journey, where all aspects of the process are understood, [...]

By |2020-03-12T11:27:50+00:00March 12th, 2020|Uncategorised|0 Comments

5 Key Questions to ask your Past Customers

Talking to customers that no longer use your product or service is invaluable to the longevity of your business. The feedback gathered will enable you to focus on those key areas that are impacting your customer retention. When instructing an agency to carry out CATI surveys to your past customers, these are our recommended keys [...]

You may need a culture change to become a ‘Customer-First’ Business

If you get the opportunity to read the book ‘That Will Never Work’, it’s about the birth of Netflix and the author is the Co-Founder and first CEO of Netflix, Marc Randolph. It’s an interesting read, with a lot of interesting content. The first being the fact that when they started, they had a seed-capital [...]

By |2020-02-10T11:45:13+00:00February 10th, 2020|Customer Experience Programmes, cx, Mystery Shopping|0 Comments

5 reasons your Bar or Restaurant will benefit from Mystery Shopping

If you are the owner of a bar or restaurant, you’ll understand just how important it is to have a solid, happy customer base. At My View, we can offer you an in-depth analysis of your hospitality services, which could help you maximise your potential and increase customer-retention levels. Here are five reasons why your [...]

By |2020-01-25T19:50:20+00:00January 25th, 2020|cx, Hospitality, Mystery Shopping, Retail|Comments Off on 5 reasons your Bar or Restaurant will benefit from Mystery Shopping

The Importance of a Customer Survey that Doesn’t Annoy

Customer feedback is a vital component of analysing performance for any company. It is also a way to genuinely listen to your customers, to demonstrate that you care what they feel, and to see how your brand is currently perceived and how it could be better. There are many different ways in which you can [...]

By |2020-02-27T11:36:44+00:00January 20th, 2020|Customer Experience Programmes|0 Comments