Customer Research Agency
Mystery Shopping – Across a range of industry sectors
Telephone Surveys – Customer satisfaction CATI surveys
Online Surveys – Feedback from your customers VoC surveys
Brand Standards Audits – Identify areas of compliance or non-compliance
Customer Panels – Group forums or on a one-2-one basis
Training – Customer First Training derived from your results
Design and Delivery of your CX Programme.
Results analysis and online reporting.
Training Programmes based on your results.
Measure every touch point of your customer’s journey by replicating a real customer enquiry.
The best way to target a large audience to establish key trends and feedback directly from your customers.
This qualitative feedback is necessary for improving your services to ensure that your customers are satisfied.
Feedback interviews with your customers allows you to explore their experiences.
First impressions of your brand contribute notably to your customers’ experience.
Identify if your team are putting the customer first.