The value of Customer Panels for Consumer Research

Customer Panels are a great approach to gathering in depth research from your prospective or current customers. You may be launching a new product or service and need to carry out market research, or you may wish to gather insight from your current customers on the level of service being provided, or the quality of [...]

By |2020-03-12T17:45:51+00:00March 12th, 2020|Customer Experience Programmes|0 Comments

5 Key Questions to ask your Past Customers

Talking to customers that no longer use your product or service is invaluable to the longevity of your business. The feedback gathered will enable you to focus on those key areas that are impacting your customer retention. When instructing an agency to carry out CATI surveys to your past customers, these are our recommended keys [...]

The Importance of a Customer Survey that Doesn’t Annoy

Customer feedback is a vital component of analysing performance for any company. It is also a way to genuinely listen to your customers, to demonstrate that you care what they feel, and to see how your brand is currently perceived and how it could be better. There are many different ways in which you can [...]

By |2020-02-27T11:36:44+00:00January 20th, 2020|Customer Experience Programmes|0 Comments