5 Key Questions to ask your Past Customers

Talking to customers that no longer use your product or service is invaluable to the longevity of your business. The feedback gathered will enable you to focus on those key areas that are impacting your customer retention. When instructing an agency to carry out CATI surveys to your past customers, these are our recommended keys [...]

You may need a culture change to become a ‘Customer-First’ Business

If you get the opportunity to read the book ‘That Will Never Work’, it’s about the birth of Netflix and the author is the Co-Founder and first CEO of Netflix, Marc Randolph. It’s an interesting read, with a lot of interesting content. The first being the fact that when they started, they had a seed-capital [...]

By |2020-02-10T11:45:13+00:00February 10th, 2020|Customer Experience Programmes, cx, Mystery Shopping|0 Comments

Why become a mystery shopper?

We are always on the lookout for new Mystery Shoppers to join our team. Our performance assessment programmes have helped to shape and improve customer service for businesses across many different industries. So, why become a Mystery Shopper? a. It’s free to register as a Mystery Shopper for My View b. You can choose [...]

By |2020-01-20T12:14:34+00:00January 14th, 2020|Customer Experience Programmes, cx, Mystery Shopping|0 Comments