How can your mystery shopping programme be more cost effective but still provide valuable insight? 

Many businesses invest in mystery shopping as a tool to evaluate customer experience. Mystery shopping is a very effective measurement tool as it allows you to replicate a real customer enquiry and create a measurement criteria, based on your sales process and training programme. Mystery shopping can take place face-2-face, via phone or online to [...]

Do your team feel safe in their working environment?

In light of COVID-19, businesses are having to put measures in place for the safety of their staff and their customers. But what do your team think about how you have handled the pandemic as their employer, and the measures that you have put in place for their safety? Staff satisfaction is key to retaining [...]

COVID-19 Compliance Auditing

  With the majority of retail locations having opened their doors again throughout June, many are wondering what measures have been put in place for their safety. Is it going to be possible to social distance and how many staff members are actually going to put the measures into practise? The measures that businesses are [...]

By |2020-08-04T19:30:55+01:00July 1st, 2020|audit, Automotive, Customer Experience Programmes|0 Comments