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So far My View has created 7 blog entries.

In difficult times it is more important than ever to focus on customer experience

The coronavirus is creating complications for many businesses. With few people wanting to leave their homes or visit public places, businesses are experiencing a notable drop in footfall and sales. The health and safety of employees and customers is the highest priority, which is resulting in businesses having to temporarily close, require employees to work [...]

By |2020-03-17T12:35:51+00:00March 16th, 2020|Uncategorised|0 Comments

The value of Customer Panels for Consumer Research

Customer Panels are a great approach to gathering in depth research from your prospective or current customers. You may be launching a new product or service and need to carry out market research, or you may wish to gather insight from your current customers on the level of service being provided, or the quality of [...]

By |2020-03-12T17:45:51+00:00March 12th, 2020|Customer Experience Programmes|0 Comments

5 Key Questions to ask your Past Customers

Talking to customers that no longer use your product or service is invaluable to the longevity of your business. The feedback gathered will enable you to focus on those key areas that are impacting your customer retention. When instructing an agency to carry out CATI surveys to your past customers, these are our recommended keys [...]

You may need a culture change to become a ‘Customer-First’ Business

If you get the opportunity to read the book ‘That Will Never Work’, it’s about the birth of Netflix and the author is the Co-Founder and first CEO of Netflix, Marc Randolph. It’s an interesting read, with a lot of interesting content. The first being the fact that when they started, they had a seed-capital [...]

By |2020-02-10T11:45:13+00:00February 10th, 2020|Customer Experience Programmes, cx, Mystery Shopping|0 Comments

5 reasons your Bar or Restaurant will benefit from Mystery Shopping

If you are the owner of a bar or restaurant, you’ll understand just how important it is to have a solid, happy customer base. At My View, we can offer you an in-depth analysis of your hospitality services, which could help you maximise your potential and increase customer-retention levels. Here are five reasons why your [...]

By |2020-01-25T19:50:20+00:00January 25th, 2020|cx, Hospitality, Mystery Shopping, Retail|Comments Off on 5 reasons your Bar or Restaurant will benefit from Mystery Shopping

Why become a mystery shopper?

We are always on the lookout for new Mystery Shoppers to join our team. Our performance assessment programmes have helped to shape and improve customer service for businesses across many different industries. So, why become a Mystery Shopper? a. It’s free to register as a Mystery Shopper for My View b. You can choose [...]

By |2020-01-20T12:14:34+00:00January 14th, 2020|Customer Experience Programmes, cx, Mystery Shopping|0 Comments

Become a Mystery Shopper at My View!

It’s time to have your view! My View has partnered with some of the world's most recognised brands to provide insight and analysis on the level of service their team are providing to their customers, through Mystery Shopping and CX initiatives. By signing up as a Mystery Shopper, you can complete ad-hoc customer experience assessments [...]

By |2020-01-14T14:41:47+00:00January 13th, 2020|Mystery Shopping, Uncategorised|0 Comments